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Purchase conditions

General comments and acceptance of general utilization conditions of the portal.

Ownership of the portal

OlivesLoves, Ana Olives De Larragán(from now Portal and/or the Store) is placed in C/ Maestranza 28, 3 dcha, 15001 La Coruña, Spain V.A.T. 47365285M, is the ownership of the portal, this portal is at Internet users disposal, with the purposes of providing information about goods, offers and allowing the purchase of the offered goods through the Portal.

General utilization conditions and acceptance

Present General Utilization Conditions, general and particular conditions, that may be established, have the purpose of regulate the disposition of the information as well as the commercial relationship between OlivesLoves and the user. User condition is acquired by accesing the website and /or by the use of any service included in the Store. By using the web, use and/or purchase any product of the Store involves the acceptance of the user, without reservations of any kind, of each and every General Utilization Conditions, General Contracting Conditions and shopping guide, that in this case are in force about property acquisition or about the provision of services. OlivesLoves. may at any time without prior notice, alter these present General Conditions, as well as General Contracting Conditions indicated in the next Title III, and/or particular conditions and shopping guide.. New conditions will be publicated on the web for user knowledge and always before using the Store or purchasing any offered goods.

Portal general utilization conditions

These General Conditions will be applied to promotional activity, provision of information made through the Portal, acquisition of property and/or provision of offered services in the Portal. At any time General conditions are in forced for using the website as well as purchasing goods and/or services provision, these last activities will be complied with General Utilization Conditions, with General Contracting Conditions, with particular conditions (that in this case, there may be) and shopping guide.

Intellectual and industrial property. Prohibition of hyperlink

All contest showed in the Store and especially, designs, images texts, graphics, logos, icons, buttons, software, trade names, trademarks, industrial drawings or any other signs of industrial and commercial use, are subject to intellectual and industrial OlivesLoves property rights or third-holders who have duly authorized their inclusion in the System On-Line. In any case the user will understand that licence is granted. OlivesLoves does not make renounces, transfers, total or partial agreetments to thirds of mentioned rights. OlivesLoves confers no right or right expectation, and in particular, alteration, exploitation, reproduction, distribution or public communication about mentioned contents without OlivesLoves or holders prior express permission. Any link may be established to the Store from any other website without OlivesLoves express and prior consent.

OlivesLoves responsibility

OlivesLoves will only take responsibility for damages that user can suffer as a result of utilization of the Store and when these damages were attributable to fraudulent action of the company. User admits and accepts that utilization of the Store, as well as purchase of offered goods is carried out on his own risk. OlivesLoves is not responsible for derived damages, with expository and no limiting character (I) Inferences, omissions, interruptions, computer virus, breakdowns and/or disconnections in the operative operation of this electronic system or in user’s appliances and computer system, motivated by reasons out of OlivesLoves control, these problems may impede or delay the provision of services or user the System; (II) Delays or bloackages in the use caused by faults, Internet overloads or in other electronic systems; (III) they may be caused by thirds through illegitimate interferences out of Store control and not attributable to OlivesLoves.; (IV) information divergences, documentation and/or other contents of the Store that might exist between the electronic and printed version; (V) impossibility to give the Service or allow the access because of causes not imputable to OlivesLoves, owing to User, thirds or to cases of force majeure; (VI) OlivesLoves does not control, with general character, the use that users make in the Store. In particular OlivesLoves. does not guaranteed under any circumstances that users use the Service in accordance with the law, and present General Conditions, the moral or good habits generally accepted, public order or in a diligent and prudent way.

User obligations

With general character the user is obligated to compliance with General Conditions, with applicable Particular Conditions and Shopping Guide, with special warnings or instructions for use contain in the Store and act according to law, goods habits and requirements of good faith, using the properly diligence to the nature of service, abstaining from using the Store in any way that may impede, damage or deteriorate a normal operation. OlivesLoves assets or rights, its suppliers, and the rest of the Users or in general of thirds. Specifically, and without restriction to the assumed obligation by the User with general character in accordance with the previous section. Obligation. User obligations: (I) in case of registration, User is obligated to provide truthfull data and to update them;(II) do not enter, store or distributer from the Store, any libellous information or material, slanderous, obscene, threatening, xenophobe, incites to violence or to race, sex, ideology, religion discrimination or in any way affect the moral, the public order, basic rights, public liberties, the honor, the intimacy or third’ image and in general regulations under current regulations; (III) do not enter, store or issue through the Store any computer program, data, virus, code, hardware equipment, telecommunications or any other instrument, electronic and physical device sensitive to cause damages in the Store, in any Service, in OlivesLoves net or systems, of any user, OlivesLoves supplies or in general to thirds; (IV) to guard properly the “User’s name” and the “Password” given by OlivesLoves to the Users, as identifier and authorized elements for accessing to the Services. OlivesLoves undertakes not to transfer the use and not to allow the access to third, assuming the responsibility for any damages derived from bad use. Likewise the user undertakes to communicate to OlivesLoves, as soon as possible, his loss/theft and any access risk to “User’s name” and/or the “Password” by a third;and (V) do not do publicity, promotional or explotation commercial activities through the Store, not using the contents and in particular obtained information thanks to the Store for sending publicity, messages for direct marketing purposes or any other commercial purpose and for picking up or storing personal data of third; (VI) do not use false identities or impersonate people’s identities using the Store or any Services, including utilization of passwords and third’s access keys; (VII) do not destroy, distort, use for own use or damage OlivesLoves informations, programs or electronic documents, its suppliers or third; (VIII) do not enter, store or issue through the Store other contents which violate intellectual and industrial right or third’s business secrets.


For the purposes of present General Conditions, and for any communication required between OlivesLoves and the User. Users have to go to OlivesLoves through an e-mail (sending an e-mail to )Communications between OlivesLoves and User will realize according to the data provided by the user when he registered at the Store. User accepts specifically for every communications related to the use of the Store, and/or acquisition of property, use of e-mail as a valid procedure for remitting of those communications.

Applicable law

Submission to jurisdiction Present conditions will be governed by Spanish law, that will be applicable in this contract about interpretation, validity and implementation.

Sale on-line conditions between OlivesLoves and the Users

Contracting general conditions. Previous information before contracting

These contracting general conditions with particular conditions that may be stablished, will regulate specifically the relationship between OlivesLoves - Ana Olives De Larragán (from now Portal and/or the Store) placed in C/ Maestranza 28, 3 dcha, 15001 La Coruña, Spain V.A.T. 47365285M and third (from now “User”) who contract offered goods through the Store. Present General Conditions have been elaborated according to the Law for using and/or purchase of any products of the Store, the User accepts without reserve, all and every Contracting General Conditions, Portal General Utilization Conditions as well as Particulary Conditions and Shopping Guide that in this case govern the acquisition. OlivesLoves informs that procedures for the acquisition of property are those described in the present general conditions, as well as specific others indicated on the screen while using the Portal, so User declares to know and accept those procedures as required for accessing products and services offered at the Portal. Any modification and/or correction of the data provided by the Users during by using the website have to realize according to indications included at the Portal.

Offered products. Purchasing system

Offered products in the Store, with their features and price will appear on screen with taxes but without shipping cost. Before confirming your order, total cost will be showed. Shipping cost is always assumed by the purchaser and it is indicated during purchase process in euros, including V.A.T. and any other applicable tax. Prices will be in force, except typographic mistake. Offers will be properly indicated on the screen. OlivesLoves. reserves the right to decide in every moment contents and offered products to the Users through the Store. In this case, OlivesLoves will be able to add new products at any moment, this new products are under the same General Conditions. Likewise OlivesLoves. reserves the right to revoke the access, at any moment and without notice, of any offered products in the Store. The Products are presented in accordance with legal regulations and are as accurate as possible.

There may be differences between the Products shipped and those shown on the Website or in the catalogue, primarily for handcrafted products and natural materials, each of which is unique, and products for which technical or technological modifications have been made. You may not cancel your order or refuse delivery due to such differences, provided that they do not affect the essential features or quality of the Products. However, we cannot guarantee that the colour you see on the Website or in the catalogues matches the product colour, as the display of the colour depends in part upon the browser and monitor you are using. OlivesLoves cannot be held liable for inaccuracies in the photographs on the Website. For purchasing products in the Store, users have to register and be of age (18 years), users have to fill out the instructions, as well as any other included on OlivesLoves screen: (I) fill out the electronic form following indicated instruction. (II) Click icon/button ACEPT. (III)users have to receive the conformity of the register in their e-mail address. User’s Name and Password facilitated by the User to OlivesLoves. are identify elements allowing the access and the purchase, these data are personal and untransferable. When user is registered and for purchasing, user has to add the desired product to the shopping basket following the indications showed on the screen, fill out the form of the supplied order and sending it to OlivesLoves , this involves reding and irrevocable acceptance of all present General Conditions, as well as Particular Conditions and Shopping Guide. Purchase will be understood realize at OlivesLoves address. When the purchase is done and as soon as possible, always before 24 hours since the execution of purchase ( with the exception of bank transfer), Customer Care Department will send an e-mail to the User with the proof of purchase. Customer may request the invoice and OlivesLoves will send it. Order confirmation and proof are not valied as invoice. OlivesLoves reserves the right to cancel User's mail, and therefore the access to the Store for those users who keep debit balances or unpaid with OlivesLoves.

Payment method, delivery and returns of the orders

Screen shows the price of the purchased goods, shipping cost will be displayed in the purchase process . This price may be paid by credit card or debit card (VISA, MASTERCARD), bank transfer, or Stripe , in accordance with payment methods that at any time are showed on the screen. To do the payment, user has to follow all instructions show on the screen. If you want to pay with card, we accept 4B, MasterCard and VISA. Payment will be done by TPV Ecommerce Santander Bank system through its pages of a safe server, according to protocol SSL, with a digital certificate backed up, so provided information by User is transfered encrypted. User has to provide the following information to the system: a) card number, b) its expiry date, c) validation code and d) any other information that issuer entity of the credit/debit card requested to do payments through internet. These payment data are requested and processed by system and OlivesLoves cannot access them in any case. The only information obtained from Redsys system, stored for OlivesLoves management, is the payment reference. OlivesLoves is forced to deliver User’s goods at the address indicated in the order form (do not deliver at post office box and public places). After receiving the corresponding payment, aproximate deliveries in working days and for items availables in stock will be showed on each product sheet, in general 2/4 days if the product is available and 15 days if product is available but is being manufactured. User/Purchaser disposes of 7 natural days to request a return (if nature of purchased good allows this). This established period starts to count since Purchaser’s reception. In any case is understood that Purchaser knows the right to return from the entrance into the Store, because this action demands the reading and acceptance of the present General Conditions and Shopping guide or from the moment order was done. Returns of order have to be processed by e-mail , you can also request a return following indications in your customer account, section "Order history and details". OlivesLoves will refund received amount through payment, minus shipping cost (order and return delivery), within fourteen (14) days from checking good conditions of products. Nevertheless, it is excluded the right to return and/or resolution of those goods that for their nature is not possible carry out, without detriments of corresponding complaint for suffered damages. Goods have to be received in perfect estate, packed into a closed and sealed bundle which covers original packed and accessories. All shipping charges will be assume by the user. Product has to be perfectly identified with return number given by Customer Service. If product was faulty, OlivesLoves takes responsibility for replacing the product, without cost for the customer. If product is delivered in bad conditions owing to the transport, user has to indicate it in the delivery note and contact within 24 hours with our Customer Service, to do the complaint. Passed this period OlivesLoves does not take responsability for any complaint owing to this reason.

Applicable legislation

Venue determination clause. These General Conditions are under Spanish laws. To resolve conflicts, OlivesLoves and the customer are forced to submit authority court from OlivesLoves address.